Guide for Guests With Special Needs
The downloadable information guide gives guests with special needs information regarding the accessibility of all rides on the park.
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If further information is required please speak to a member of staff in our Guest Relations office.
If you are the carer reading this for or on behalf of a guest, please note; that the decision whether or not they should ride or if they should be accompanied on the ride is yours.
Our staff are not trained to judge the physical suitability of an individual. We will assume that if you allow them to go on to a ride (accompanied or otherwise) they are physically capable of doing so.
Please visit our Concessions page for more information on discounted entry rates and eligibility.
Ride Access Pass (currently unavailable)
*TEMPORARY NOTICE (Update 4 July 2020): We ask you to please respect that strict social distancing measures are currently in place accross our theme parks. During this time, ride access passes will not be available. Many of our ride queue-lines have been altered to manage safe, social distancing and therefore no form of priority access, nor 2-way traffic at the ride exit is sensible. Rest assured however, we're operating at less than 20% capacity, which should naturally reduce queuing times. If a ride access pass is a necessity for your visit, you may prefer to await a time when social distancing measures have been relaxed further, more normal operations have been resumed, and a much higher capacity restored, thus enabling us to safely offer the benefits of a Ride Access Pass once more. Thank you for your understanding.
Owing to the sheer number of rides and attractions at Gulliver’s Theme Parks we have on average, very low queuing times. However, guests with particular special needs who are unable to queue may be eligible for a ride pass. This would allow them and up to three accompanying helpers to access the ride via the ride exit area for ease of access.
Ride passes can be requested from a member of park management or at guest relations. Proof of entitlement is required in the form of a diagnosis letter from a GP or medical professional, which demonstrates that the guest is unable to queue.
Approximately 1 in 40 of our young visitors are on the autistic spectrum and it is at the request of their parents that proof of eligibility for the ride access pass is required. This ensures that those who experience emotional distress when queuing receive the maximum benefit from the pass. We fully understand that we cannot determine the needs of any individual based upon a visual assessment nor assume that every guest with a developmental disability will experience difficulty queuing. A DLA letter is insufficient to qualify for a ride pass.
Note that owing to the family nature of our theme parks and our naturally shorter queuing times, Gulliver’s is a particularly popular choice for guests with special needs.
On busy days, please respect other ride pass holders, expect to wait for at least 1 ride cycle and only use the pass where necessary (even on busy days ride queues are surprisingly short). On quieter days you’ll find that the need for such a pass is not even necessary, making your family day out even easier!
We strongly advise that all guests with special needs are accompanied whenever possible on every ride. For more information please call Gully's Hotline on 01925 444 888.