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Frequently Asked Questions

If you can't find an answer here then please get in touch

How will you ensure we can visit the park safely?

We will be significantly reducing the maximum capacity of guests to our theme parks and accommodation at all of our locations, ensuring guests can have a safe and enjoyable experience. Tickets will no longer be available to buy on arrival at our theme parks, pre-booking online will be a requirement.

Please see our Safe Steps page where we have outlined in detail the exact measures that will be introduced.

Why do I have to wear a face covering on rides and attractions - and are there any exemptions?

Face coverings are mandatory on all rides, when using all play attractions, and all indoor communal areas including; queues, gift shops, toilets, indoor lobby areas & accommodation lobby areas. You'll not need to wear a face covering when walking around the park provided you are maintaining a safe distance from other families. In line with government guidance, face coverings are a form of mitigation where the 2m rule cannot be guaranteed and additionally where it can be expected that visitors may scream and shout.

Face coverings do not protect the actual person but they do provide some protection to others around them, including our team members. Therefore, all guests aged 11 years and above who wish to use the rides and attractions, other than those who are exempt, will need to wear a face covering to protect other guests and our staff. 

You'll not need to wear a face covering when walking around the park provided you are maintaining a safe distance from other families. Children under 11 are not required to wear their face coverings in indoor communal areas.

Do I need to print my ticket or can I use my phone to present it for scanning?

It's absolutely fine to present the confirmation/ticket on your phone upon arrival. All the details about your booking will be sent to you via email. 

What do theme park tickets include?

Theme park tickets include entrance to the park and access to all the theme park rides and attractions*.
*Height restrictions apply.

I work for the NHS, am I eligible for the concessionary rate? Can I use a Blue Light Card as proof of eligibility?

Yes, NHS workers can bring along their NHS badge or identification as proof of eligibility. Blue Light Cards are also accepted for the concessionary rate. Please see our concessions pages for Warrington, Milton Keynes, Matlock Bath and Gulliver's Valley Resort for more information. 

Who is eligible for the concessionary rate? What proof is required?

To be eligible for the concessionary discounted entry rate you will need to provide one of the following documents:

  • MAX Card
  • MOD 90 ID Card
  • Blue Badge
  • Blue Light Card
  • NHS Badge/Identification
  • DLA or PIP letter (together with photo ID of the person named within the letter).
Please see our concessions pages for Warrington, Milton Keynes, Matlock Bath and Gulliver's Valley Resort for more information. 

How do I book using my prepaid ticket (inlcuding Wowcher, Kidpass, PlanetOffers)?

If you have any form of prepaid ticket, you will still need to prebook and this can be done through our standard online booking system. There is a special day ticket option called 3rd Party Prepaid. Simply go to the booking calendar, pick your visit date and select the prepaid option. Don't forget to bring along your both your Gulliver's booking confirmation AND your prepaid tickets on the day.

Can I book accommodation with theme park access included?

We do have accommodation packages that include theme park entry:

Stay and Play rates include entry to Gulliver's Theme Park on each date that the park is open during your stay. If the theme park is open on the day of your check in and/or the day of your check out, entry is also included on these dates.

Package details and whats included can be found under each room type when browsing for Warrington, Milton Keynes, Matlock Bath and Gulliver's Valley South Yorkshire. 

I've completed my booking but still haven't received my email confirmation. What should I do next?

Please double check your spam and junk folders within your email account. Sometimes our confirmations can be filtered into those folders automatically. If it's still not there, then please email our booking team through hotline@gulliversfun.co.uk or call 01925 444 888. 

Can adults visit the theme park without any children? 

Due to the family nature of Gulliver’s, groups of adults or single adults with no accompanying children will not be permitted onto the theme park. If you are joining a group who are already in the theme park then simply ask the group to meet you at the entrance gates, where they can confirm that you are a member of their group.

Can children under 16 come to the park without a parent?

Children 15 and under must be accompanied by an adult.

Is there a discount for group bookings?

Yes, there is a discount for parties of 20 or more paying guests. The amount you save depends on when you are visiting. For further details, please call Gully's Hotline on 01925-444888 or email us

Are there places to eat in the theme park?

Yes, there are several places on site where you can choose from a wide range of meals and snacks. We have restaurants, fast food outlets, snack kiosks and healthy eating options, so there's plenty of choice.

*Update* Due to changing regualtions we may be operating reduced menus, track and trace controls and restricted seating areas, in line with governement guidance at the time of your visit.

Is smoking allowed on the park?

A small number of designated smoking areas are available for smoking and vaping.

Can I exit the park to collect belongings from our car during the day if required?

Yes, just inform a member of the team at the front entrance before leaving. 

Can I bring my dog?

Sorry, no dogs allowed are on site other than registered assistance dogs.

Are there any restrictions on the rides and attractions?

Height and other safety restrictions apply on some of the rides. Details are displayed at each individual ride and on the rides information pages of our website.

What are the medical provisions on site?

There are trained first aiders and a first aid post at each of our theme park resorts. Our first aiders are trained to deal with minor injuries and the first stages of any major injuries.